Energy Efficiency Services Limited (EESL) strongly refutes all claims of having installed faulty LED street lights in their project in the South Delhi Municipal Corporation (SDMC) area. Under the Government of India’s Street Lighting National Programme (SLNP) over 1.98 lakh conventional street lights have been replaced with LED street lights in Delhi. A social audit of about 4,500 peoplewas conducted by Price Waterhouse Coopers (PwC) in SDMC area in May 2016. The audit shows that at an average 99.5% people feel that the LED street lights have contributed in enhancing the security of the vulnerable groups during nights. About 99.75% of the people responded that the intensity & the brightness of the LED street lights is better than the earlier street lights.
EESL procurements conform to BIS specification & carry a 7-year warranty against technical defects. EESL conducts appropriate quality checks right from the bidding stage to the field level. This has resulted in the LEDs’ overall technical fault being less than 2% in the 14 lakh lights installed by EESL in the country. As per the contract, EESL is required to maintain an uptime of 95%, which in the present case is more than 97%. This is one of the highest in the country.
EESL is also taking proactive measures for grievance redressal, such as use of social media platforms, BSES toll free helpline, email complaint system and use of mobile vans for night patrolling. EESL is installing Centralized Control and Monitoring System (CCMS) at a fast pace to enable remote operation and monitoring of the street lights across the Nation.
For complaints against non-functioning LED street lamps the consumers can send a message via WhatsApp on 7827999222 or they can send their complaints to email@example.com. Alternatively, complaints are also being recorded on the EESL social media handles.Strict action against erring vendors is being taken by EESL.
All complaints are redressed in a period of 48-72 hours and for that EESL has deployed its own staff as well as other Project Management Companies. EESL has received just 14,850 complaints in the last two months out of 1.98 lakh streets that have been installed. EESL has already resolved over 12,406 complaints in entire SDMC area.
To address all grievances, EESL has doubled its on-field teams which are deployed for maintenance. There are regular weekly meetings and reviews with SDMC to rectify the problems faced on field which are not covered in the MoU signed by the tri-parties.
EESL has guaranteed reduction in energy consumption by 53%. This project will result in annual reduction of 26.2 million kWh of energy during peak hours. SDMC will benefit by Rs. 41.47 crore over the said period without having to invest any capital upfront.